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Crisis at the SAAQ | Guilbault cuts short his trip to Europe and returns to Quebec



(Quebec) Deputy Premier Geneviève Guilbault is cutting short her trip to Europe, which began on March 1, in order to return to Quebec to help resolve the customer service crisis that is rocking the Société de l’assurance automobile du Québec (SAAQ ).

The news of his return was confirmed Tuesday to The Canadian Press by Louis-Julien Dufresne, press secretary for Geneviève Guilbault.

Last weekend, Guilbault, who is also Minister of Transport, announced that as of Monday of this week, the Société de l’assurance automobile du Québec would obtain reinforcements to counter the heavy traffic at many branches caused by the failures of the transition from services to the SAAQclic online portal.

However, long queues made up of angry customers were again observed in front of branches in several regions of Quebec on Monday.

The Minister had also announced that depending on the number of visitors, the opening hours would be brought forward in the morning and extended at the end of the day and that services would be offered by appointment on weekends.

Some 150 additional employees were to be gradually assigned to SAAQ customer services starting Monday.

It is also possible for people who have to go to the queues to consult beforehand the daily reception capacity of each service center on the SAAQ website.

The SAAQ’s digital platform was to allow customers to carry out most transactions online. Since its launch on February 20, 103,000 Quebecers have successfully used it among the 335,000 customers served.

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