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Disney+ announces first loss of subscribers and layoffs



(San Francisco) In search of profitability for its platforms streamingincluding Disney+, which lost subscribers for the first time in its history, Disney announced on Wednesday the layoff of 7,000 people.

“While it is necessary to deal with the current difficulties, I do not take this decision lightly,” general manager Bob Iger said during a conference call.

Disney+ now has 161.8 million subscribers worldwide, after losing 2.4 million in the last three months of 2022.

It’s the first time since the streaming service launched in late 2019 that it hasn’t gained millions of new viewers in the past quarter.

“Its meteoric rise is considered one of the most successful deployments in the history of the media”, welcomed Bob Iger, who launched the service before giving way to Bob Chapek in 2020, after fifteen years at the orders.

Disney asked him in November to return to his duties, in particular to tackle the problems of profitability of the platforms.

“It’s time to complete another transformation, to streamline our tremendous streaming and put it on the path to sustainable growth and profitability”, detailed Bob Iger, referring to the need to “reduce costs” and “improve margins”.

He then announced the social plan. The American group employed 190,000 people worldwide in 2021, 80% of them full-time, according to its annual report for that year.


Investors were reassured: the Disney action took off up to 8%, before stabilizing at 6% during electronic trading after the closing of the New York Stock Exchange.

The market welcomed Disney’s financial performance for the October-December period, released in a statement on Wednesday.

The enchanted kingdom achieved a quarterly turnover of 23.5 billion dollars, better than expected by analysts.

Above all, the operational losses of its platforms streaming (Disney+, ESPN+ and Hulu) came in lower than expected, at $1 billion.

The group is aiming for profitability for Disney+ in 2024.

Streaming platforms experienced blazing growth for years, further amplified by the pandemic, before being overtaken by the economic crisis and frantic competition for audience attention.

“Subscriber growth will not be linear each quarter,” warned Christine McCarthy, Disney’s chief financial officer, in November, when the star platform had just gained 12 million subscribers in one quarter.

Netflix, the industry veteran and leader, had a tough first half of 2022 losing nearly 1.2 million subscribers, before bouncing back this fall and winter. The platform has more than 230 million paying subscribers but its annual net profit fell 12% to 4.5 billion.

Streaming applications are making the same observation as social networks like Snapchat, Facebook or Instagram: gains in users no longer automatically translate into financial gains.

” Power ”

Netflix and Disney therefore launched new, cheaper subscriptions in December, with advertising, to attract even more viewers and above all to diversify their sources of income.

Disney+ took the opportunity to increase its prices, to $10.99 per month in the United States for its basic subscription without ads, against $7.99 per month with ads.

“In our zeal to woo viewers, I think we’ve gone too far,” remarked Bob Iger, referring to prices that were too low before.

He repeated that the streaming was “the future”, and Disney’s “number one priority”, but clarified that it was not going to give up television stations and cinemas “as long as they remain beneficial to us and our shareholders”.

The iconic boss also mentioned the “unprecedented power” the platform era gives consumers who can subscribe to see a program “for a very small fee” and easily unsubscribe afterwards.

Building on their success, the platforms seem to be trying to regain control after years of laxity, Netflix in the lead.

The pioneer of the sector has launched a campaign to prevent its subscribers from sharing their identifiers beyond the home.

On Wednesday, the Californian group announced in a statement on Wednesday the implementation of its new policy in Canada, New Zealand, Portugal and Spain.

In these countries it will now cost a few dollars more to add users who do not live under the same roof.

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